Terms of service

Terms of Service

Last updated: September 16, 2026

Welcome to Scentarix.

These Terms of Service (“Terms”) govern your access to and use of the Scentarix website, online store, products, services, content, features, and tools (collectively, the “Services”).

Scentarix operates the store and website. Our Services are powered by Shopify.

By accessing or using our Services, you agree to these Terms and our Privacy Policy. If you do not agree with these Terms or our Privacy Policy, please do not use our Services.

Please read these Terms carefully. They contain important information regarding your rights and responsibilities, including provisions relating to purchases, warranties, liability, intellectual property, and use of the Services.

1. Access and Accounts

By using our Services, you confirm that you are at least the age of majority in your place of residence.

If you allow a minor to use our Services, you are responsible for ensuring that their use complies with applicable laws and these Terms.

When using our Services or placing an order, you may be required to provide information such as your name, email address, billing details, payment information, and shipping address.

You agree that all information you provide is accurate, current, and complete and that you have the right to provide that information.

If you create an account, you are responsible for maintaining the security of your account credentials and for all activity conducted through your account.

You may not sell, transfer, assign, or otherwise provide your account to another person without our prior written consent.

2. Our Products

We make reasonable efforts to ensure that product descriptions, images, specifications, and other information displayed through our Services are accurate.

However, the appearance of products may vary depending on your device, display settings, lighting, photography, and other factors.

We do not guarantee that product colours, appearance, or other visual characteristics displayed on your device will exactly match the physical product you receive.

Product descriptions, specifications, pricing, availability, and other information may be updated or changed at any time without notice.

We reserve the right to discontinue products or limit the quantity of products available for purchase, including limitations based on individual customers, geographic regions, or jurisdictions.

3. Orders

When you place an order through our Services, you are making an offer to purchase the selected products.

An order is not accepted until Scentarix confirms its acceptance and payment has been successfully processed.

We reserve the right to accept, decline, modify, or cancel an order where reasonably necessary, including where:

A product is unavailable.
Pricing or product information contains an error.
Payment cannot be processed.
We identify suspected fraud or unauthorized activity.
An order appears to violate these Terms.
We are unable to fulfill the order for another legitimate reason.

If we cancel or modify an order, we will make reasonable efforts to contact you using the information provided with your order.

Please review your order carefully before submitting it. Once an order has been accepted, we may not be able to accommodate cancellation requests.

Returns and exchanges are governed by our Refund Policy.

Unless otherwise agreed by Scentarix, products purchased through our Services are intended for personal or household use and not for commercial resale or export.

4. Prices and Billing

Prices, discounts, promotions, and product availability may change at any time without notice.

The price applicable to your purchase is the price displayed when you place your order and will be reflected in your order confirmation.

Unless expressly stated otherwise, applicable taxes, shipping costs, customs charges, duties, or import fees may be additional.

Prices displayed through our Services may differ from prices offered by third-party retailers or other stores.

Promotions may be subject to additional terms. If the terms of a specific promotion conflict with these Terms, the promotional terms will apply to that promotion.

You agree to provide accurate and current payment, billing, shipping, and account information.

You are responsible for ensuring that you are authorized to use the payment method provided and for paying all charges associated with your purchase, including applicable shipping costs, taxes, duties, or other charges.

5. Shipping and Delivery

Shipping and delivery times provided through our Services are estimates and are not guaranteed unless expressly stated otherwise.

We are not responsible for delays caused by circumstances outside our reasonable control, including shipping carriers, customs processing, weather, natural events, supply interruptions, or other unforeseen circumstances.

Where permitted by applicable law, responsibility for loss or damage may transfer to you when your order is handed to the relevant carrier.

Nothing in these Terms limits any rights you may have under applicable consumer protection laws.

6. Intellectual Property

All content forming part of the Services, including Scentarix trademarks, logos, names, product names, designs, text, images, graphics, videos, audio, reviews, layouts, and other materials, is owned by Scentarix, its affiliates, or its licensors and is protected by applicable intellectual property laws.

You may use the Services for personal, non-commercial purposes only.

Unless expressly permitted by us, you must not:

Copy or reproduce our content.
Modify or create derivative works.
Distribute or republish our content.
Sell or commercially exploit our content.
Publicly display or perform our content.
Download or store substantial portions of our content.
Use our trademarks or branding without permission.

Nothing in these Terms grants you ownership of or a license to Scentarix's intellectual property except where expressly stated.

Scentarix and associated names, logos, product names, designs, and slogans are trademarks of Scentarix or their respective owners.

Shopify's trademarks remain the property of Shopify.

All other trademarks appearing through the Services belong to their respective owners.

7. Third-Party Tools

We may provide access to tools, applications, integrations, or other features supplied by third parties.

These tools may operate independently from Scentarix, and we may have limited or no control over their operation.

Third-party tools are provided on an “as is” and “as available” basis to the extent permitted by law.

Your use of third-party tools is subject to the terms and conditions of the relevant provider.

We are not responsible for third-party tools or for losses arising from your use of them, except where liability cannot legally be excluded.

New features, services, tools, or resources introduced through our Services will also be subject to these Terms unless otherwise stated.

8. Third-Party Links

Our Services may contain links, content, or functionality provided by third parties.

We do not control or guarantee the accuracy, security, availability, or practices of third-party websites or services.

If you choose to access a third-party website or service, you do so at your own risk and should review its applicable terms and privacy policy.

Scentarix is not responsible for purchases, transactions, content, products, services, or other interactions you have with third parties.

Any complaints or questions regarding third-party products or services should be directed to the relevant third party.

9. Shopify

Scentarix uses Shopify to provide and operate our online store and Services.

However, purchases made through our store are transactions between you and Scentarix.

Shopify is not responsible for the products sold by Scentarix or for the relationship between you and Scentarix in connection with those purchases.

To the extent permitted by applicable law, you agree that Shopify and its affiliates are released from claims, damages, or liabilities arising directly from transactions between you and Scentarix.

10. Privacy

Your use of our Services is also governed by our Privacy Policy.

Our Privacy Policy explains how we collect, use, disclose, store, and protect personal information.

Because our Services are hosted by Shopify, Shopify may also collect and process information relating to your use of our store.

Your information may be processed by Shopify and other service providers in countries outside your country of residence where necessary to provide the Services.

Please review our Privacy Policy for further information about how Scentarix, Shopify, and our service providers handle personal information.

11. Feedback and Reviews

If you submit reviews, comments, suggestions, ideas, photographs, proposals, or other content to Scentarix (“Feedback”), you grant Scentarix a worldwide, perpetual, royalty-free, transferable, and sublicensable license to use, reproduce, modify, publish, distribute, display, and otherwise use that Feedback for purposes including operating, improving, evaluating, and promoting our Services.

You remain responsible for the Feedback you submit.

By submitting Feedback, you confirm that:

You own or have the necessary rights to submit it.
Your Feedback does not infringe another person's rights.
Your Feedback is not unlawful, fraudulent, defamatory, abusive, or misleading.
Your Feedback does not contain malicious software or code.
You are not impersonating another person.
You have disclosed any compensation or incentive received for submitting the Feedback where required.

We are not required to keep Feedback confidential, pay compensation for it, or respond to it.

We may remove or refuse to publish Feedback that we reasonably believe violates these Terms or applicable law.

12. Errors and Inaccuracies

Information displayed through our Services may occasionally contain typographical errors, inaccuracies, or omissions relating to products, pricing, promotions, availability, shipping charges, delivery estimates, or other information.

We reserve the right to correct errors, update information, change or cancel orders, or modify information where an error or inaccuracy has occurred.

Where appropriate, we will make reasonable efforts to notify affected customers.

13. Prohibited Uses

You may use our Services only for lawful purposes.

You must not use the Services to:

Violate any applicable law or regulation.
Infringe intellectual property or other rights.
Harass, abuse, threaten, defame, or harm another person.
Submit false, fraudulent, or misleading information.
Distribute spam or unauthorized promotional material.
Impersonate another person or organization.
Introduce viruses, malware, or other harmful code.
Interfere with the operation or security of our Services.
Attempt to gain unauthorized access to systems or accounts.
Collect personal information about other users without authorization.
Scrape, crawl, extract, or systematically collect data from the Services.
Reproduce, copy, resell, or commercially exploit our Services without permission.
Circumvent security, access controls, CAPTCHA systems, or other technical restrictions.

We may suspend or terminate access to the Services where we reasonably believe you have violated these Terms or used the Services in a manner that may harm Scentarix, our customers, our service providers, or others.

14. Automated Agents

If you use software, services, bots, or other automated systems (“Agents”) to access or interact with our Services, those Agents must comply with these Terms.

Agents must:

Clearly identify themselves as automated systems.
Identify the Agent in relevant HTTP/HTTPS requests where technically applicable.
Not impersonate human users.
Not conceal automated activity.
Not bypass CAPTCHA or other systems designed to distinguish automated activity from human activity.
Not circumvent technical measures restricting automated access.
Stop accessing our Services if Scentarix requests that they do so.

We may use technical measures to limit or prevent automated access to our Services.

15. Termination

We may suspend or terminate your access to the Services where permitted by law, including if we reasonably believe that you have violated these Terms or otherwise misused the Services.

You remain responsible for any amounts owed to Scentarix up to the effective date of termination.

Provisions that by their nature should continue after termination will remain in effect, including provisions relating to intellectual property, Feedback, disclaimers, limitations of liability, indemnification, governing law, and privacy.

16. Disclaimer of Warranties

To the fullest extent permitted by applicable law, the information and Services provided through our website are made available for general informational and commercial purposes.

We do not guarantee that information provided through the Services will always be complete, accurate, current, or error-free.

To the extent permitted by law, the Services are provided on an “as is” and “as available” basis.

We do not guarantee that:

The Services will always be available.
The Services will be uninterrupted or error-free.
The Services will always be secure.
Information provided through the Services will always be accurate or complete.
Products will meet every individual expectation.

Nothing in these Terms excludes or limits any warranty, guarantee, consumer right, or other protection that cannot legally be excluded or limited.

17. Limitation of Liability

To the fullest extent permitted by applicable law, Scentarix and its affiliates, directors, officers, employees, agents, contractors, licensors, service providers, and partners will not be liable for indirect, incidental, special, punitive, or consequential losses arising from your use of the Services or products purchased through them.

This may include, where legally permitted, loss of profits, revenue, savings, data, business opportunities, replacement costs, or similar losses.

This limitation applies regardless of the legal basis of a claim, including contract, negligence, tort, strict liability, or otherwise.

Nothing in these Terms limits liability that cannot legally be excluded or limited under applicable law.

18. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless Scentarix, Shopify, and their respective affiliates, directors, officers, employees, agents, contractors, licensors, partners, and service providers from claims, losses, liabilities, damages, and reasonable legal costs arising from:

Your breach of these Terms.
Your violation of applicable law.
Your violation of another person's rights.
Your misuse of the Services.

We may assume control of the defense of a claim covered by this indemnification provision where appropriate.

You agree to reasonably cooperate with us in defending such claims.

19. Severability

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the fullest extent permitted by applicable law.

The remaining provisions will continue in full force and effect.

20. Waiver and Entire Agreement

If we do not immediately enforce a provision of these Terms, that does not mean we waive our right to enforce it later.

These Terms, together with our Privacy Policy, Refund Policy, and other policies expressly incorporated into them, constitute the agreement governing your use of our Services.

They replace any prior or contemporaneous agreements, communications, or proposals relating to the same subject matter.

21. Assignment

You may not transfer or assign your rights or obligations under these Terms without our prior written consent.

We may transfer or assign these Terms, or our rights and obligations under them, where permitted by law without requiring your consent.

22. Governing Law

These Terms are governed by the laws applicable in the jurisdiction where Scentarix is headquartered, unless applicable law requires otherwise.

You and Scentarix agree to submit to the applicable courts of that jurisdiction, subject to any mandatory consumer protection or jurisdictional rights that apply to you.

23. Headings

Section headings are provided for convenience and do not affect the meaning or interpretation of these Terms.

24. Changes to These Terms

We may update or change these Terms from time to time.

The latest version will always be posted on this page, together with the date it was last updated.

Where required by law, we will provide additional notice of material changes.

Your continued use of the Services after updated Terms become effective constitutes acceptance of the updated Terms to the extent permitted by applicable law.

25. Contact

If you have questions about these Terms of Service, please contact us:

Scentarix
Email: Contact@scentarix.com