Privacy policy

Privacy Policy

Last updated: September 16, 2026

At Scentarix, we respect your privacy and are committed to protecting the personal information you provide when using our website and services.

This Privacy Policy explains what information we collect, how we use it, when we may share it, and the choices and rights available to you when you visit our website, purchase our products, contact us, or otherwise interact with Scentarix.

Scentarix operates this store and website, including the related content, features, tools, products, and services provided through it (collectively, the “Services”). Our Services are powered by Shopify.

If there is a conflict between this Privacy Policy and our Terms of Service, this Privacy Policy applies to matters relating to the collection, use, and disclosure of personal information.

1. Information We Collect

When we refer to “personal information,” we mean information that identifies you or can reasonably be linked to you or another person.

Personal information does not include information that has been collected anonymously or de-identified so that it can no longer reasonably identify you.

Depending on how you interact with Scentarix, where you live, and what is permitted or required by applicable law, we may collect the following information:

Contact information

This may include your name, billing address, shipping address, email address, phone number, and other contact details you provide.

Payment information

This may include payment card details, financial account information, transaction details, payment method, payment confirmation, and other information required to process your purchase.

Account information

If you create an account, we may collect information such as your username, password, preferences, settings, and security information.

Transaction information

This may include products you view, add to your cart or wishlist, purchase, return, exchange, cancel, or otherwise interact with, as well as information about your previous transactions.

Communications

If you contact us, including through customer support, we may collect the information contained in your communication and any information necessary to respond to you.

Device information

We may automatically collect information about the device and browser you use to access our Services, including your IP address, network connection, browser type, and other device identifiers.

Usage information

We may collect information about how and when you interact with our Services, including the pages, products, and features you access or use.

2. How We Collect Information

We may collect personal information from several sources, including:

Directly from you, such as when you create an account, place an order, communicate with us, or otherwise provide information.
Automatically through our Services, including information collected from your device through cookies and similar technologies.
From service providers, where third parties collect or process information on our behalf to provide technology or other services.
From partners and other third parties, where permitted by applicable law.

3. How We Use Your Information

Depending on how you interact with Scentarix, we may use your personal information to:

Provide and improve our Services

We use information to operate our store, process payments, fulfill orders, arrange shipping, facilitate returns and exchanges, manage accounts, provide customer support, remember preferences, enable product reviews, and improve your shopping experience.

We may also use information to personalize your experience, such as recommending products based on products you have previously purchased or shown interest in.

Marketing and advertising

Where permitted by law, we may use your information to send marketing and promotional communications by email, text message, or other channels.

We may also use information to display advertising for our products or services on our website or other websites, including advertising based on products you have viewed, purchased, or added to your cart and other activity on our Services.

Security and fraud prevention

We may use information to authenticate accounts, maintain a secure shopping experience, detect and investigate fraudulent, illegal, unsafe, or malicious activity, protect our Services and users, and help maintain public safety.

If you create an account, you are responsible for keeping your login credentials secure. We recommend that you do not share your username, password, or other account information with anyone else.

Communication

We may use your information to respond to customer support requests, communicate with you about your orders and account, and maintain our relationship with you.

Legal and regulatory purposes

We may use or disclose information where necessary to comply with applicable laws, regulations, legal processes, government requests, court orders, subpoenas, or other lawful requirements.

We may also use information to investigate or enforce violations of our terms and policies, protect our rights and Services, or participate in legal proceedings.

4. When We Share Your Information

We may disclose personal information to third parties where reasonably necessary to operate our business and provide our Services.

This may include:

Service providers

We may share information with Shopify, vendors, contractors, and other third parties that provide services on our behalf, including:

Payment processing
Information technology
Data analytics
Customer support
Cloud storage
Order fulfillment
Shipping and delivery
Other business operations

Marketing and advertising partners

We may share information with business and marketing partners that help us advertise our products and provide marketing services.

For example, Shopify may support personalized advertising using information relating to your activity across different merchants and websites.

These partners may process your information according to their own privacy policies.

Depending on where you live, you may have the right to opt out of certain uses of your information for targeted advertising.

At your direction or with your consent

We may share information when you request or authorize us to do so, such as when you choose to use third-party services, social media features, or other integrations.

Within our corporate group

We may share information with affiliates or other companies within our corporate group where appropriate.

Business and legal transactions

We may disclose information in connection with a business transaction, such as a merger, acquisition, sale of assets, restructuring, or bankruptcy.

We may also disclose information when required by law or when reasonably necessary to enforce our terms, protect our Services, or protect the rights, safety, or property of Scentarix, our customers, or others.

5. Shopify

Our Services are hosted and powered by Shopify.

Shopify collects and processes information relating to your use of our store and website in order to provide and improve its services.

Information you submit through our Services may be transmitted to and shared with Shopify and other service providers, including providers located in countries outside your country of residence.

We may also use Shopify features that incorporate information obtained from your interactions with our store and Shopify's broader services to help operate, improve, and grow our business.

For more information about how Shopify handles personal information and the rights that may be available to you, please review Shopify's privacy information and privacy portal.

6. Cookies and Similar Technologies

We and our service providers may use cookies and similar technologies to operate our website, remember preferences, understand how visitors use our Services, improve functionality, analyze traffic, and support marketing and advertising activities.

You may be able to control or restrict cookies through your browser or device settings. Certain features of our website may not function correctly if cookies are disabled.

7. Third-Party Websites and Services

Our Services may contain links to websites, applications, or online platforms operated by third parties.

If you follow a link to a website that we do not operate or control, you should review that third party's privacy policy and terms.

We are not responsible for the privacy, security, accuracy, or practices of third-party websites or services.

Information you choose to share through public or semi-public platforms, including social media services, may be visible to other users and may be used by those platforms according to their own policies.

The inclusion of a third-party link does not necessarily constitute an endorsement of that website, service, or its operator.

8. Children's Privacy

Our Services are not intended for children.

We do not knowingly collect personal information from children under the age of majority applicable in their jurisdiction.

If you are a parent or guardian and believe that a child has provided us with personal information, you may contact us using the contact details below and request that the information be deleted.

As of the date this Privacy Policy was last updated, we do not have actual knowledge that we “sell” or “share” personal information belonging to individuals under 16 years of age, as those terms may be defined under applicable privacy laws.

9. Security and Retention

We take reasonable steps to protect personal information. However, no security system is completely secure or impenetrable, and we cannot guarantee absolute security.

Information transmitted over the internet may not always be secure while in transit. For this reason, we recommend that you avoid sending sensitive or confidential information through unsecured communication channels.

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

Provide and maintain our Services
Complete transactions
Maintain accounts
Comply with legal and regulatory obligations
Resolve disputes
Enforce agreements and policies
Protect our legitimate business interests

The length of time information is retained depends on the nature of the information and the circumstances in which it was collected.

10. Your Privacy Rights and Choices

Depending on where you live and subject to applicable law, you may have certain rights relating to your personal information.

These may include the right to:

Access or know what personal information we hold about you.
Delete personal information we maintain about you.
Correct inaccurate personal information.
Receive or transfer a copy of certain personal information.
Opt out of certain sales, sharing, or targeted advertising activities, where applicable.
Manage marketing communications by unsubscribing from promotional emails or other communications.

These rights are not absolute and may be subject to legal exceptions or limitations.

Marketing preferences

You can unsubscribe from promotional emails at any time by using the unsubscribe link included in our marketing communications.

Even if you opt out of promotional communications, we may continue to send non-promotional communications relating to your account, orders, transactions, or other necessary matters.

Targeted advertising

Depending on where you live, you may have the right to opt out of certain uses of your personal information for targeted advertising.

Where applicable, you may also use the Global Privacy Control (GPC) signal supported by your browser or device to communicate an opt-out preference.

11. UK and European Economic Area Residents

If you reside in the United Kingdom or European Economic Area, and subject to applicable law and its exceptions, you may have additional rights relating to your personal information.

These may include the right to:

Object to certain processing of your personal information.
Request restriction of certain processing.
Withdraw consent where we rely on consent as our legal basis for processing.

Withdrawing consent does not affect the lawfulness of processing carried out before consent was withdrawn.

You may exercise applicable rights using the methods described in this Privacy Policy or by contacting us using the details below.

12. International Transfers

Your personal information may be transferred to, stored in, or processed in countries outside the country where you live.

Where required by applicable law, we will use appropriate safeguards and recognized transfer mechanisms when transferring personal information internationally.

For transfers from the European Economic Area or United Kingdom, this may include recognized mechanisms such as Standard Contractual Clauses or other legally recognized safeguards, unless the destination country has been determined to provide an adequate level of protection.

13. Exercising Your Rights

To exercise an applicable privacy right or ask a question about how we handle your personal information, please contact us using the details below.

We may need to verify your identity before completing certain requests.

Where permitted by law, you may also appoint an authorized representative to make a request on your behalf. We may require evidence that you have authorized that person to act for you and may require you to verify your identity directly.

We will respond to valid requests within the timeframe required by applicable law.

We will not discriminate against you for exercising applicable privacy rights.

14. Complaints

If you have concerns or complaints about how we handle your personal information, please contact us using the contact details below.

Depending on where you live, you may also have the right to lodge a complaint with your local privacy or data protection authority or appeal our response where applicable.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, Services, technology, legal requirements, or privacy practices.

When we make changes, we will update the “Last updated” date at the top of this Privacy Policy.

Where required by law, we will provide additional notice of material changes.

16. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or your privacy rights, please contact us:

Scentarix
Email: Contact@scentarix.com

For applicable data protection laws, Scentarix is the data controller of your personal information where required.